- I
have no Internet on my home computer, how can
I trouble shoot?
Power cycling your equipment can often resolve
connectivity issues, Try the following:
- Unplug the power to your ethernet injector
this is the small white or gray jack mounted
on your wall (with 2 green lights)
- Unplug the power to your Router this is
the box that your computer is plugged into.
- Plug your ethernet injector back in, the
2 lights should now be lit.
- Plug your router back in, the lights on
the router should now light up.
- Reboot your computer.
- Now test to see if you can access the Internet.
Back to top
- How
do I configure outlook express to check my email?
Please click
here for a step-by-step tutorial.
Back to top
- How
do I configure outlook express to leave a copy
of my email on the mail server?
Please click
here for a step-by-step tutorial.
Back to top
- How
can I add another computer to my local network?
If you plan to connect your new computer
via an ethernet cable simply plug into the
next free port in your router and ensure that
DHCP is selected within your TCP/IP settings.
If you plan to add a computer to your encrypted
wireless lan you will need to make an addition
to your wireless router's configuration. (creating
a new encryption key)
Chapter 6 Page 30: ftp://ftp.linksys.com/pdf/wrt54gv1.1_ug.pdf
Back to top
- I
can send mail but not receive/I can receive
mail but not send.
This problem in most often either because
of a misconfiguration with the incoming and
outgoing mail servers or due to a software
firewall rule which is blocking the outbound
traffic over the SMTP port 25, or the incomming
traffic over the POP3 port 110, to solve this
possible problem either update the rules in
your software firewall or disable it prior
to trying to send and receive e-mail.
Back to top
- What
steps can I take to check for and remove Spyware/Viruses
on my computer?
Spyware and Viruses are a constant threat,
the best way to solve this problem is first
try to prevent it, by not opening or downloading
Executable files from unknown or non trusted
locations, and using Virus scanning software
that is regularly updated to help filter out
unwanted Spyware/viruses before they can infect
your computer.
The following free tools from trusted vendors
can be used to help identify and remove known
Spyware and Viruses from your computer. The
following applications are only as good as
the reference files. It is important to keep
them updated so that the newest spyware/viruses
will not escape their detection.
Free Spyware Removal:
Adaware: http://www.lavasoft.com
SpyBot: http://spybot.safer-networking.de/en/index.html
Free Virus Removal:
AVG: http://www.grisoft.com/
Avast: http://www.avast.com/
There are other software suites that also
function well but often must be purchased
examples are: Macafee and Norton.
Back to top
- How
can I check my email while not at home? (Webmail)
From a web browser go to the address http://mail.douglasfast.net
login with your full email address *username@douglasfast.net*
and your password When logged into webmail
access to your mail box via a mail program
is temporarily disabled to ensure no file conflictions
will occur.
Be sure to log out of webmail when finished
so you can access your mail later from your
normally used email program.
Back to top
- How
do you protect me from unwanted email/viruses?
Our mail server provides protection from
Spam and Viruses with active filters and scanners,
suspect mail is filtered and a notification
email is sent to you from admin@douglasfast.net
informing you you have filtered mail. Many
known file exstentions like .exe are blocked
do to their potentially harmful nature, However
if this email was blocked, but is from a trusted
source you can retrieve it through webmail.
Back to top
- Which
Operating systems and Applications do you offer
support for?
Our technicians are familiar with many different
computing environments but at this time our
officially supported residential customer
operating systems are as followed:
- Windows ME
- Windows XP
- MacOS 9.2
- MacOS X Jaguar/Panther/Tiger
Back to top
- How
do I update the firmware on my Router?
Linksys: See
Lynksys web site
Dlink: See Dlink
web site
Back to top
- What
are the Primary and Secondary DNS Server IPs?
| Primary DNS: |
216.110.195.3 |
ns1.douglasfast.net |
| Secondary DNS: |
216.110.209.242 |
ns2.douglasfast.net |
Back to top
-
I
have read that 802.11b networks are not secure
how does your network protect my WAN traffic.
Our main wireless product uses a proprietary
protocol scheme which is not based on the
standard 802.11b. This Device uses a mix of
proprietary polling and authentication techniques
that minimizes the risk of reading the wireless
traffic over-the-air. Their is no off-the-shelf
devices that can be used to sniff the packets
while in the air like you can find on 802.11
wireless equipment. The receiving end must
be another wireless device that has been authorized
to receive the spread spectrum signal in order
to descramble the signal and understand the
modulation. four major security features include:
- Proprietary data scrambling of RF data
packets
- Authentication of Subscribers
- Adaptive Polling protocol
- Spread Spectrum modulation within the
5.8 Ghz spectrum.
Back to top
- I
wasn't able to find the answer to the questions
I have
who can I contact and when are they available?
DFN provides 24/7 Tech support
E-mail: support@douglasfast.net
Phone: 1 (800) 516 5251
Back to top
Home
