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FAQ: Frequently Asked Questions
Q: I have no Internet on my home computer, how can I trouble shoot?
Power cycling your equipment can often resolve connectivity issues. Try the following:
1.Unplug the power to your Ethernet injector this is the small white or gray jack mounted on your wall
2. Unplug the power to your Router this is the box that your computer is plugged into.
3. Plug your Ethernet injector back in, the 2 lights should now be lit.
4. Plug your router back in, the lights on the router should now light up.
5. Reboot your computer.
6. Now test to see if you can access the Internet.
Q: How do I configure outlook express to check my email?
Please click here for a step-by-step tutorial.
Instructions
Q: How do I configure outlook express to leave a copy of my email on the mail server?
Please click here for a step-by-step tutorial.
Instructions
Q: I can send mail but not receive/I can receive mail but not send.
This problem in most often either because of a configuration issue with the incoming and outgoing mail servers or due to a software firewall rule which is blocking the outbound traffic over the SMTP port 25, or the incoming traffic over the POP3 port 110, to solve this possible problem either update the rules in your software firewall or disable it prior to trying to send and receive e-mail.
Q: What steps can I take to check for and remove Spyware/Viruses on my computer?
Spyware and Viruses are a constant threat, the best way to solve this problem is first try to prevent it, by not opening or downloading Executable files from unknown or non trusted locations, and using Virus scanning software that is regularly updated to help filter out unwanted Spyware/viruses before they can infect your computer.
The following free tools from trusted vendors can be used to help identify and remove known Spyware and Viruses from your computer. The following applications are only as good as the reference files. It is important to keep them updated so that the newest Spyware/viruses will not escape their detection.
Free Spyware Removal:
Adaware: http://www.lavasoft.com
SpyBot: http://spybot.safer-networking.de/en/index.html
Free Virus Removal:
AVG: http://www.grisoft.com/
Avast: http://www.avast.com/
Q: How can I check my email while not at home? (Webmail)
From a web browser go to the address http://mail.douglasfast.net login with your full email address *username@douglasfast.net* and your password When logged into webmail access to your mail box via a mail program is temporarily disabled to ensure no file conflictions will occur. Be sure to log out of webmail when finished so you can access your mail later from your normally used email program.
Q: How do you protect me from unwanted email/viruses?
Our mail server provides protection from Spam and Viruses with active filters and scanners, suspect mail is filtered and a notification email is sent to you from admin@douglasfast.net informing you have filtered mail. Many known file extensions like .exe are blocked do to their potentially harmful nature. However if this email was blocked, but is from a trusted source you can retrieve it through webmail.
Q: Which Operating systems and Applications do you offer support for?
Our technicians are familiar with many different computing environments. Windows and Macintosh OS are among the most common.
Q: How do I update the firmware on my Router?
For Linksys, click here For Dlink, click here
Q: What are the Primary and Secondary DNS Server IP?
Primary DNS:
Secondary DNS:
216.110.195.3
216.110.209.242
ns1.douglasfast.net
ns2.douglasfast.net
Q: How does your network protect my WAN traffic
Our main wireless product uses a proprietary protocol scheme, which is not based on the standard 802.11b. This Device uses a mix of proprietary polling and authentication techniques that minimizes the risk of reading the wireless traffic over-the-air. There are no off-the-shelf devices that can be used to sniff the packets while in the air like you can find on 802.11 wireless equipment. The receiving end must be another wireless device that has been authorized to receive the spread spectrum signal in order to descramble the signal and understand the modulation. Four major security features include:
Proprietary data scrambling of RF data packets
Authentication of Subscribers
Adaptive Polling protocol
Spread Spectrum modulation within the 5.8 Ghz spectrum
Q: Who do I contact with other questions?
Click here, pick the service you need and get a fast response.
Q: Is there a guide for using Webmail?
Looking for something to read right before bed? You've found the right document. And while we advise anyone to go over the instruction manual, our Web Mail is really easy to use. If you've ever used an email program before, you'll instantly be familiar with all the buttons and options here. So, go ahead and download the guide. Or simply start clicking around, send a few emails and learn as you go. We'll always be here to help if you need us along the way.
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We're Coming to Your Community
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